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Our Commitment to Your Satisfaction

We stand behind the quality of our products and want you to be completely satisfied with your purchase. We’ve created a straightforward exchange and return process to ensure your experience with us remains positive.

Exchange Policy

Product Exchanges

  • We offer exchanges if you ordered the wrong product.
  • The exchange must be for an item of equal value.
  • The original product must be unopened and in its original packaging.
  • Customers are responsible for both return shipping and new shipping costs.
  • Exchange requests must be made within 30 days of delivery.

Exchange Process

  1. Contact support@thebrowfixxacademy.com with your order number and the product you’d like to exchange.
  2. Once approved, ship your unopened item back using a trackable shipping method.
  3. After receiving and verifying your return, we will process your new order.
  4. You’ll receive an invoice for the shipping cost of your new item.

⚠️ Note: We cannot guarantee stock availability for exchanges. If your requested product is out of stock, we will process a standard return instead.

Return Eligibility Guidelines

Online Course Refunds

  • All online courses purchased from The Brow Fixx Academy are non-refundable.
  • Please carefully review course details and requirements before purchasing.

We Accept Returns When:

  • Products are in their original, sealed packaging.
  • Returns are initiated within 30 days of delivery.
  • Returns are shipped using USPS with tracking (GoShippo recommended).
  • Order number and customer information are included with the return.
  • Items are sent to our designated return facility.

Items NOT Eligible for Return:

  • Opened or used products.
  • Packages lost during return shipping.
  • Items damaged due to improper return packaging.
  • Products returned outside the 30-day window.
  • Shipping fees are non-refundable.

Defective Items

What Qualifies as a Defective Item?

  • Visible shipping damage to the outer packaging that compromises product usability or safety.
  • Manufacturing defects, including:
    • Leaking or broken containers
    • Damaged applicators
    • Empty or partially filled products sold as full-size items

What Is NOT Considered Defective?

  • Personal preference or dissatisfaction with product results.
  • Allergic reactions or skin sensitivity.
  • Products damaged after delivery or through improper use.
  • Normal wear and tear.
  • Color variations within our standard range.

If You Receive a Defective Product:

  1. Contact support@thebrowfixxacademy.com within 7 days of receipt.
  2. Include photos of the defective item and a brief explanation of the issue.
  3. If verified as defective, we will provide a prepaid return label.
  4. A replacement will be issued once the defective product is received.
  5. We cover return shipping costs for defective items.

Return Process

Step 1: Verify Eligibility

  • Ensure your item meets the return criteria.
  • Confirm you are within the 30-day return window.

Step 2: Initiate Your Return

  • Contact support@thebrowfixxacademy.com with your order number and reason for return.
  • Our team will review your request and provide return shipping instructions.

Step 3: Ship Your Return

  • Pack your items securely in their original packaging.
  • Include your order information in the package.
  • Ship using any trackable shipping method.
  • Keep your tracking number for reference.

Money-Back Guarantee

To ensure the best experience with our products:

Follow Product Instructions

  • Each product comes with detailed usage instructions.
  • Additional guidance is available on our website.

Customer Support

Refund Processing

  • Refunds are issued to the original payment method.
  • Once your return is received and inspected (3-5 business days), your refund will be processed.
  • Processing time varies by payment provider.
  • You will receive an email confirmation once your refund is processed.
  • Shipping fees are non-refundable.

Order Cancellation

  • Orders can be canceled within 1 hour of purchase.
  • Contact customer service immediately for cancellation requests.
  • After 1 hour, orders enter our fulfillment process and cannot be canceled.

Shipping Information

Return Shipping

  • Customers are responsible for return shipping costs.
  • USPS tracking through GoShippo is required for all returns.
  • We recommend purchasing insurance for high-value returns.

Questions?

For assistance with returns, exchanges, or refunds, contact our customer service team at:
📧 support@thebrowfixxacademy.com
We’re here to help make your experience as smooth as possible!